Reference

How pao4d Handles Your Personal Data

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is handled with clear purpose and kept only as long as your account requires it.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyCookie & Device ControlsYour Right to Access or DeleteIndonesia-Region Data Handling

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What We Collect and Why It Matters

pao4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with pao4d, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, contact details, and the e-wallet identifiers you link — whether that is your DANA number, OVO

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account, or GoPay wallet. We also log device and session data each time you access the lobby, which helps us detect unusual login attempts and protect your account from unauthorised access. Payment transaction records are retained for the period required by applicable financial and operational obligations;
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once that period ends, data is deleted or anonymised. We do not sell your personal information to third parties. Any data shared with payment processors — including the networks that handle DANA, OVO, and GoPay transfers — is limited strictly to what those processors need to
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complete your transaction. Your data is processed in regions where local law permits such processing, and access to it within our team is restricted to staff with a direct operational need.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or remove data tied to your account — or if you have a question about how a specific transaction record is stored — our support team handles privacy requests directly. Reach out through any of the channels below and we will respond as quickly as we can.

Team online

Live Chat

Open the chat widget from your account dashboard. Available around the clock for account and data queries, including wallet-linked record requests.

Email Support

Send your privacy request to our support address. Include your registered account details so we can locate and action your data record promptly.

Account Settings

Some data — like your linked e-wallet number — can be updated directly inside your account settings without contacting support at all.

HOW WE PROTECT YOUR ACCOUNT

Data Handling You Can Check

Privacy at pao4d is not a policy document you read once and forget. It is built into how your account works day to day — from the moment you link your DANA, OVO, or GoPay wallet to the way we store your session history. Here is what that looks like in practice.

Encrypted Storage

Account credentials and wallet references are stored using encryption at rest. Your DANA or OVO identifier is never held in plain text inside our systems.

Cookie Controls

We use session and analytics cookies to keep your login active and improve lobby performance. You can review and adjust cookie preferences from your browser settings at any time.

Retention Policy

Transaction records tied to your GoPay, OVO, or DANA deposits are kept for the period required by applicable rules, then deleted or anonymised — not held indefinitely.

Access Requests

You can request a copy of the personal data we hold on your account. Submit the request via live chat or email; we aim to respond within the timeframe local regulations require.

Common Questions About Your Data

Real questions from account holders about how their data is stored, who can see it, and how to request changes.

We collect your name, contact details, and the e-wallet identifiers you register — such as your DANA, OVO, or GoPay number — along with device and session data used to secure your login.

Wallet identifiers are shared only with the payment processor completing your transaction. That data is not sold or passed to advertisers or unrelated third parties under any circumstance.

Transaction records are retained for the period required by applicable financial and operational obligations. Once that period ends, records are deleted or anonymised from our systems.

Yes. Submit a data access request via live chat or email support. Include your registered account details and we will respond within the timeframe local regulations require.

Contact support through live chat or email with a deletion request. We will process it in line with applicable local law; some records may be retained for the minimum legally required period before removal.

We use session and analytics cookies to keep your account active and improve lobby performance. Cookie preferences can be reviewed and adjusted through your browser settings at any time.

How pao4d Handles Your Personal Data

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Data Handling You Can Check

Encrypted Storage

Cookie Controls

Retention Policy

Access Requests

Common Questions About Your Data

01 What personal data does pao4d collect when I open an account?

02 Is my DANA or OVO wallet number shared with anyone outside pao4d?

03 How long does pao4d keep my transaction records?

04 Can I request a copy of the data pao4d holds on my account?

05 How do I ask pao4d to delete my account data?

06 Does pao4d use cookies, and can I control them?

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